Request Service

Report a warranty item or damage to your home, ask for a warranty inspection, or ask THI to recertify your income. Staff call you back to set a time.

Your request
How to reach you

Step 1 of 2 Your request

What do you need? required

A repair the warranty coversSomething that came with the home stopped working during the warranty period.Fire, storm or other damageTHI insures your home until it is conveyed to you.An income recertificationYour income dropped or your family changed, and your payment is now more than 30% of your adjusted monthly income.A warranty inspectionDuring the warranty period THI inspects your home when you ask.Something else

Where in the home?

Kitchen, bathroom, roof, water heater, front door.

Tell THI what happened required

When did it start?

Photos

Optional. A photo helps THI send the right person.

Step 2 of 2 How to reach you

Your name required

Your home's address required

Phone required

Best time to reach you

May THI enter if no one is home?

YesNo

What THI takes care of

Warranty items you report during the warranty period, and repairs its insurance covers. Other repairs and upkeep are the homebuyer’s.
A problem that threatens anyone’s health or safety gets an emergency inspection, addressed right away and within 10 days at most.
A lower payment after a recertification starts on the 1st of the month after you report the change.

The rules are in Sections VI and VII of THI’s policies.