Water and Sewer
Pay a bill, report a leak, start or stop service, read current notices, or follow the sewer project.
No boil water notice is in effect. Water across the system is safe to drink. Past notices
Water and sewer tasks
Call 254-640-0721 after hours
During office hours, call the Water Department at 254-859-5700 or email water@bruceville-eddy.us.
On-call staff cannot take payments or restore water on a non-payment account. Those are handled by the Water Department during office hours.
Pay, start or stop service
The City accepts card payments on this site only. Cash, checks and money orders are taken at City Hall or by mail.
Boil water notices and outages
See the roads each notice covered, and when the City lifted it.
The sewer project
Where the plant is, what kind of treatment it uses, and who has to connect.
Billing Dates and Fees
- Bill due
- 15th
- Payment is due on or before this date each month.
- Late fee
- $30
- The fee is added to any payment made after the due date.
- Cutoff
- 20th
- Service is cut off for non-payment on this date.
- Disconnect fee
- $30
- The fee is charged to any account on the shut-off list.
If you have an extension: If you have an extension agreement and the payment is not made as agreed, water is cut off the next day.
Pay on the City website, not a look-alike
Third-party sites such as DOXO advertise that they take payments for the City. They have no permission to do so. They mail the City a paper check, which can take several days or more than a week to arrive and can make your payment late. The City no longer accepts DOXO payments and returns those checks to the customer.
Recent notices
What the City has published about the water
-
Boil Water Notice: 5/14/2025 - Rescinded
5/19/2025 Update: The results from samples taken over the weekend have returned negative. The boil water notice is now being lifted. We appreciate your patience and cooperation in this matter.
-
Boil Water Notice 1/31/2025 - Rescinded
2/5/2025: Update - The Boil Water Notice has been lifted as of 10:00 am on February 5th, 2025.
-
Boil Water Notice: July 3rd, 2024 Rescinded
UPDATE: Having received a passing bacteriological sample from the water lab, as of 10:20 am July 3rd, the system wide Boil Water Notice is now lifted.
-
Water Leak - Old Bethany Rd
We are working on a leak on Old Bethany Rd at the moment. Several streets in the surrounding area will be affected. We are sorry for the inconvenience.
Forms
- Water Service Agreement Signed to open an account.
- Water ACH form To pay by bank draft.
- Water Extension Form To arrange more time to pay.
- Consumer Confidence Reports and TCEQ documents The annual water quality report and the City's filings with the state.
If a notice covers your street
Boil the water you use for drinking, cooking and making ice. Bring it to a vigorous rolling boil, boil it for two minutes, and let it cool before use. Bottled water, or water from another suitable source, can be used instead. Water officials give notice when boiling is no longer necessary.
The service area
Where the Water Lines Run
The City's water customers are in Bruceville, in Eddy, and across the line in Falls County. A notice names the part of the system it applies to, so check the streets it lists before assuming it reaches you.
