Water & Sewer
Pay, start or stop water service
Payment is due on or before the 15th of the month. This page covers what the City accepts, what a late payment costs, and how to open or close an account.
No boil water notice is in effect. Water across the system is safe to drink. Past notices
The month
What each date costs
- Bill due
- On or before the 15th of the month
- Payment is due on or before this date each month.
- Late fee
- $30.00
- The fee is added to any payment made after the due date.
- Cutoff
- The 20th of the month
- Service is cut off for non-payment on this date.
- Disconnect fee
- $30.00
- The fee is charged to any account on the shut-off list.
- If you have an extension
- Pay as agreed
- If you have an extension agreement and the payment is not made as agreed, water is cut off the next day.
Pay on the City website, not a look-alike
Third-party sites such as DOXO advertise that they take payments for the City. They have no permission to do so. They mail the City a paper check, which can take several days or more than a week to arrive and can make your payment late. The City no longer accepts DOXO payments and returns those checks to the customer.
No water right now?
During office hours call the Water Department at 254-859-5700.
After hours, call 254-640-0721.
On-call staff cannot take payments or restore water on a non-payment account. Those are handled by the Water Department during office hours.
How to pay
What the City takes
Card payments are taken on this site and nowhere else. Everything else can be brought to City Hall at 144 Wilcox Drive or mailed to it.
- Personal check
- Cashier's check
- Money order
- Cash
- ACH bank draft
- Bill pay check sent directly from your bank
- Credit card, on the official City website only
Forms
An account is opened with a signed service agreement. A bank draft or a payment extension each has its own form.
Questions about a bill go to water@bruceville-eddy.us or 254-859-5700.
Starting and stopping
Opening or closing an account
Moving in, moving out, or putting the account in a new name all start the same way: a signed Water Service Agreement at City Hall.
Bring the agreement in during office hours, or call the Water Department first if you are closing an account and need a final read on a particular day. Monday through Friday, 8:00 a.m. to 5:00 p.m. City Hall closes from noon to 1:00 p.m. for lunch.
