Billing and Rates
The web-based e-Billing system is on a secure website that encrypts all data being sent back and forth between service providers and Westside Regional Center. This online system is a more efficient way for service providers to be reimbursed for services provided and service providers can access billing and payment history online through the internet.
Technical / accounting assistance
- You must use the Google Chrome browser to access the e-Billing System. While you may use Edge or Mozilla, not all functionalities may work. Internet Explorer is no longer supported.
- Visit the eBilling/SDP FAQ page for a list of frequently asked questions and answers.
- If you need to reset your password, please send an e-mail message (including your username, name, & vendor number) to: eb_password@westsiderc.org.
- If you need assistance with a billing or payment issue, please e-mail Christian Osorio at christiano@westsiderc.org or you may reach him at (310) 258-4285.
Training resources
Download this presentation for a review of the following information:
- Basics of logging in, site navigation, and report viewing
- The process required for invoicing includes using the various calendar types
- How to manage your local users as the Service Provider Administrator
- The steps needed to use the DS1964 to submit attendance tracking information through the e-billing website
Announcements / updates
Memos from the WRC Accounting Department
Please note: additional memos and announcements may be shared on the homepage of the e-Billing system and might not appear below.
Department Directives
The Department of Developmental Services () recognizes that to ensure the health, welfare and safety of regional center consumers and the general population, there may be instances where consumers, regional centers, and service providers will need flexibility to receive and provide services and supports.
Please visit the following website for any or all directives pertaining to changes to rates and payments to vendors for services: https://www.dds.ca.gov/corona-virus-information-and-resources/department-directives/
E-Billing
E-Billing for Current Service Providers
The web-based E-Billing system is on a secure website which encrypts all data being sent back and forth between service providers and Westside Regional Center. This online system is a more efficient way for service providers to be reimbursed for services provided and service providers can access billing and payment history online through the internet.
If you need to reset your password, please send an e-mail message (including your username, vendor name, & vendor number) to: eb_password@westsiderc.org.
If you need assistance with a billing or payment issue, please e-mail Paris Ruiz at parisr@westsiderc.org or you may reach him at (310) 258-4137.
Important Updates
April 30, 2020
Dear Service Providers,
On March 4, 2020, Governor Gavin Newsom declared a State of Emergency for California, as a result of the global COVID‐19 outbreak (otherwise being referred to as Coronavirus). This memo will provide guidance to service providers for State of Emergency (SOE) billing for Los Angeles County.
When billing for the month of April 2020, providers may bill for nonresidential services and/or appointments that were not provided due to the precautionary measures for COVID‐19 or a direct relation to COVID‐19. We highly recommend that our providers keep clear documentation that supports the closure of your agency, cancelation of service, and SOE billing in the event of a future audit. If your services have been impacted by COVID‐19 for the month of April 2020, please follow the billing guidance below. If you were not impacted by COVID‐19, bill as you normally would.
March 30, 2020
Dear Service Providers,
On March 4, 2020, Governor Gavin Newsom declared a State of Emergency for California, as a result of the global COVID-19 outbreak (otherwise being referred to as Coronavirus). This memo will provide guidance to service providers for State of Emergency (SOE) billing for Los Angeles County.
When billing for the month of March 2020, providers may bill for nonresidential services and/or appointments that were not provided due to the precautionary measures for COVID-19 or a direct relation to COVID-19. We highly recommend that our providers keep clear documentation that supports the closure of your agency, cancelation of service, and SOE billing in the event of a future audit. If your services have been impacted by COVID-19 for the month of March 2020, please follow the billing guidance below. If you were not impacted by COVID-19, bill as you normally would.
Notice Regarding Billing
Westside Regional Center (WRC) has previously notified all Providers that it may be unable to pay any bill for service that is older than 90 days. In the past, WRC has made every effort to pay billings beyond those 90 days. However, due to increased budget constraints, WRC has been forced to revise its policy. It is expected that Service Providers will bill within the aforementioned 90 day period, and WRC is committed to honoring those billings, however, WRC will no longer pay Purchase of Service Providers for any bill for service that that is older than 120 days. It is the responsibility of the Service Provider to submit billings in a timely manner.
Also, please be reminded that as Service Providers, you are not to provide any service to any consumer without an approved authorization (blue form) in place, whether it be a hard or electronic copy, signed by the Accounting Department of Westside Regional Center. Telephone calls, emails, or any other form of communication from Westside Regional Center staff should not be construed as authorization. As the Service Provider, if you provide services to any consumer prior to the authorization being in place, no invoice will be generated, no billing will be allowed and no payment will be made.
Payment Scheduling
Our first check run of the month will be on the 10th and 11th of the month for vendors who submit their invoices by the 4th. For vendors who submit billing after the 4th, we will process payments every Thursday. Vendors who are set up for direct deposit will receive their payment the following day. Vendors who receive a check will have their check mailed out to them on that day.
Direct Deposit
Vendors that are on Direct Deposit will have their payment deposited directly into their account regardless of when you have submitted your billing. Your payment detail will be posted on your E-Billing payments tab. You will no longer be receiving a paper remittance in the mail.
Reimbursement Rates & FAQs
Reimbursement rates
The following rates were set by the Department of Developmental Services (DDS) and are effective April 1, 2022. For additional rate information, please visit the DDS Reimbursement Rates webpage.
- Adult Community Care Facilities (Residential)
- Children’s Community Care Facilities (Residential)
- Community-Based Day Programs and In-Home Respite Agencies
- Work Activity and Supported Employment Programs Rates
- Other Rates
Frequently asked questions
This DDS & Rates Frequently Asked Questions (FAQs) webpage contains answers to the most frequently asked questions regarding reimbursement rates.
Shows what this word means
Vendor (service provider)
A vendor is a person or agency WRC has approved and pays to give services.
WRC’s definition
Any community agency or professional that provides services purchased by the regional center for its clients. Also known as a Service Provider.
DDS (Department of Developmental Services)
DDS is the state department that funds and oversees California's 21 regional centers.
WRC’s definition
The Department of Developmental Services. This state agency administers the contracts with each regional center and sets many of the regulatory standards for service. The department also operates state developmental centers.
POS (Purchase of Service)
Purchase of Service means the services that WRC pays for.
WRC’s definition
Purchase of Service. Refers to client services that Westside Regional Center buys. When clients need services that are unavailable from generic resources, Westside Counselors may negotiate service contracts with vendors.
Vendorization
Vendorization is the process a provider goes through to be approved and paid by WRC.
WRC’s definition
Any community agency or professional that provides services purchased by the regional center for its clients. Also known as a Vendor.