Start service at a new address
- Print and complete the Service Request Form
- Check "New" under Service Request Information
- Email the completed form to customerservice@bcmudtx.gov
One Call Does It All! (512) 255-7871
Start or Stop Service
Start, stop or transfer water, wastewater and trash service with one Service Request Form to Customer Service.
Before You Ask
- Requests may take up to 48 business hours to process during May - August, which is BCMUD Customer Service's peak season.
- Any requests received on Friday will be processed on the following Monday.
- Any requests received after 5 p.m. will be processed the following business day.
- Services will be connected or disconnected between the hours of 8 am and 5 pm.
Fees and Deposits
| Administrative fee, every new and transfer service | $30.00 |
|---|---|
| Deposit, standard 5/8" meter | $100.00 |
| Deposit, 3/4" meter | $150.00 |
| Same-day fee | $90.00 |
| Weekend or holiday fee | $60.00 |
Surcharges are stackable. For example, if a customer needs to start a new service on the same day that is also a Saturday and a holiday, the fees applied will be $280 or $330, depending on meter size.
Your Request, Step by Step
Move within Brushy Creek
Moving from one house to another within BCMUD, transfer must be within 14 days.
- Check "Transfer" under Service Request Information for the NEW address
- Complete a second electronic Service Request Form
- Check "Final" under the Service Request Information for the address being Finalized
- Email the completed form to customerservice@bcmudtx.gov
Stop service
- Print and complete the Service Request Form
- Check "Final" under Service Request Information
- Email the completed form to customerservice@bcmudtx.gov
Or fax the form to 888-277-5145
For any additional questions, please contact: Customer Service 512-255-7871 option 1