One Call Does It All! (512) 255-7871
Contact Us
Our Customer Service Department is committed to offering the highest level of service to our customers. We are available to assist you with any utility service request, Community Center membership, or any recreation, fitness or program registrations.
One Call Does It All!
16318 Great Oaks DriveRound Rock, TX 78681
Hours
Customer Service
- Monday - Friday
- 8 am - 6 pm
- Saturday
- 9 am - 3 pm
Community Center
- Monday - Friday
- 5:30 am - 9 pm
- Saturday
- 7 am - 9 pm
- Sunday
- 10 am - 5 pm
Parks
- Spring & Summer
- 5 am - 11 pm
- Fall & Winter
- 6 am - 11 pm
Phone Numbers
- Customer Service (512) 255-7871, option 1 Bills, service, memberships and registration
- Report a water utility problem (512) 255-7871 ext 1 24 hours a day, 7 days a week
- Water Emergencies 512-255-7871 ext. 508 Monday – Friday 6 pm – 8 am, Saturday – Sunday anytime, Holidays
- Security 512-255-7871 ext. 232 Safety and Security Services
- Aquatics Programs Manager (512) 255-7871 x205 Swim lessons, WaterX and lifeguard classes
- Soccer and practice field reservations 255-7871 x225 For Brushy Creek residents' league practices
- Sendero Springs Pool (512) 350-2118 4203 Pasada Lane
The District’s Leadership Team
- Shean Dalton General Manager
- Chelsea Lockhart Administration Manager
- Monica Henderson Accounting Manager
- Rachel Leonard Facilities Manager
- Bill Carr Utilities Systems Manager
- Alex Owens Recreation Manager
- Amy Giannini District Engineer
- Glenda Bills Human Resources Manager
- Marty Koopman Safety and Security Manager
Reach any of them through Customer Service at (512) 255-7871.