One Call Does It All! (512) 255-7871
Pay My Water Bill
Water Bill Payments can be made in Person, Online, by Phone, or Drive-thru white drop box located at the Community Center driveway entrance.
Four Ways to Pay
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Online
Pay on ePayUB, the District’s bill-pay portal, one time or on a recurring schedule.
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By Phone
Call Customer Service at (512) 255-7871, option 1, during office hours.
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In Person
At the Customer Service desk in the Community Center, 16318 Great Oaks Drive.
Customer Service Hours
- Monday - Friday
- 8 am - 6 pm
- Saturday
- 9 am - 3 pm
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Drive-Thru Drop Box
Leave a payment in the white drop box at the Community Center driveway entrance without leaving your car.
Reading Your Statement
The updated utility statements include a more specific description of how each bill is broken down. This includes a customer’s previous account balance and payments received, as well as a section containing any late charges, disconnection and reconnection fees, and any start/stop of solid waste service fees.
The graphs on the updated utility bills now reflect a customer’s usage for the month of consumption, not the billing month.
If a Bill Goes Unpaid
If your service is disconnected, the past due balance and the 10% Late Fee must be paid IN FULL before service will be restored.
Once the past due amount and 10% Late Fee have been received in full, service will be restored the next business day unless you request service to be restored on the same day, after normal business hours, or during weekends or holidays.
If a bill is more than you can pay at once, ask Customer Service about the District’s monthly payment plan.