Report a Concern/Complaint

Office of Professional Standards

If you have a complaint or concern against a Village of Schaumburg employee and feel the Manager and/or Director in charge did not resolve the reported issue to your satisfaction, complaints can be escalated to the Office of Professional Standards:

• By phone at 847-923-4715

• By email to OPS@schaumburg.com

• Or by completing the Complaint Receipt Form and mailing it to:

  Office of Professional Standards
  101 Schaumburg Court
  Schaumburg, Illinois 60193

The Village of Schaumburg is dedicated to the goal of providing excellent services and programs to meet the needs of our community and those who visit. In keeping with this goal, the village has established an Office of Professional Standards.

The Office of Professional Standards Manager (OPS) reports directly to the Village Manager and is an independent administrative investigator responsible for maintaining the integrity of the Village of Schaumburg and its personnel by conducting full, fair, and objective fact-finding investigations. The OPS is thoroughly familiar with the administrative functions of the village, all organizational policies, rules, regulations, administrative protocols, labor agreements, personnel policies, code of ordinances, federal and state laws, and applicable accreditation agency standards.

Notice of Nondiscrimination

The Village of Schaumburg complies with Federal civil rights laws and is committed to providing its programs and services without discrimination in accordance with:

1. Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin (including language). 
2. Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability. 
3. Title IX of the Educations Amendments Act of 1972, which prohibits discrimination based on sex in education programs or activities.
4. Age Discrimination Act of 1975, which prohibits discrimination based on age.
5. U.S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs. 

If a citizen or employee feels that an employee has discriminated on the basis of race, color, national origin, disability, sex, or age, a complaint can be submitted to the OPS in accordance with the procedure above.

General Communication

All general communication (compliments, questions, or concerns) can be reported online using the "We're Listening" form or by contacting a Department Director.

Complete a Customer Service Request to request a non-emergency request or service. You may also report your request by phone by simply dialing 311 (anywhere within the Schaumburg borders) to reach a village representative.

Office of Auditing Official

The Village of Schaumburg is committed to maintaining a professional, efficient and ethical work environment. The village does not tolerate retaliation against those who report, testify about, or participate in investigations regarding alleged improper governmental activities required by the Public Officer Prohibited Activities Act, Whistleblower Protections (50 ILCS 105/.01. and 50 ILCS 05/4.1).  

The Village Manager (or designee) is appointed as the village’s Auditing Official whose duties are to receive and investigate complaints and information concerning potential misconduct, inefficiency, and governmental waste within the Village of Schaumburg.

If you have a complaint or concern regarding a Village of Schaumburg employee, volunteer, contractor or official, you can contact the Auditing Official or the Office of Professional Standards;

• By phone at (847) 923-4500 or (847) 923-4715
• By email at Auditing.Official@schaumburg.com or at OPS@schaumburg.com
• By completing the Complaint Form and mailing it to: 

Village of Schaumburg Auditing Official or Office of Professional Standards
101 Schaumburg Court
Schaumburg, IL 60193

The Village of Schaumburg is dedicated to providing excellent services and programs to meet the needs of those who live, visit and work in our community.  We ask that concerned individuals submit their report in writing within sixty (60) days of notice of the alleged improper governmental activities or retaliatory conduct. If the alleged improper governmental activities or retaliation involves the Village of Schaumburg’s designated Auditing Official (or designee), the reporting party may submit their complaint to the Director of Human Resources or the Village Attorney who will investigate the complaint or retain an outside investigator to do so. A reporting individual may also report to the Cook County State’s Attorney’s office. 

Complaint Procedure: All reports identifying conduct that is inconsistent with this policy will be promptly and thoroughly investigated. These investigations shall remain confidential unless the reporting individual chooses to waive confidentiality, or a waiver of confidentiality is otherwise required by law. The Village Manager or designee will have the ability to carry out corrective actions and provide remedies to those affected.

RESPONSIBILTIES OF THE AUDITING OFFICIAL: The Village Manager, as Auditing Official, is responsible for determining the veracity of the complaints submitted and enforcing this policy, as well as, complying with the Act including conducting investigations consistent with this policy, retaining outside investigators if the Village Manager determines that it is necessary, and taking any steps necessary to protect the employee who reported violations. 

The Village Manager has the authority to address any issues that are identified as a result of the investigation of the complaint, including a false or fraudulent complaint. 

General Communication

All general communication (compliments, questions, or concerns) can be reported online using the "We're Listening" form or by contacting a Department Director.

Complete a Customer Service Request to request a non-emergency request or service. You may also report your request by phone by simply dialing 311 (anywhere within the Schaumburg borders) to reach a village representative.