Emergency Information
If a police officer, firefighter, or paramedic is needed, dial 911 (or Text-to-911) for assistance.
Emergency Alerts
Sign up today for Schaumburg’s Emergency Alert Program. The public can customize how they would like to be contacted and the type of announcements received.
General Information and Requests for Service
Village Facilities and Hours of Operation
Dial 311 for Operator Assistance when in Schaumburg or dial 847-895-4500.
The 311 phone is staffed 24/7 including weekends and holidays to assist callers with general questions or for reporting non-emergency issues (i.e. tall grass).
Residents can request service using the online CSR system or have a village representative create it for them. Examples of service requests include reporting a pothole or streetlight outage.
Online Services
- Overnight Parking Request
- Pay for Services with WebPay
- Create a Customer Service Request to report a problem or request a service
- Interactive Maps
- We're Listening
Stay Connected
Page owner: Communications and Outreach
Reviewed Oct. 2026 · next review April 2027