Supporting workers & protecting consumers
AB 1609 Right to Human Customer Services Act
Right to Human Customer Services Act is designed to ensure Californians can reach a real person for customer service instead of being trapped in endless phone holds or frustrating AI chatbot loops. AB 1609 strikes a balanced approach by ensuring that businesses can continue using automation while guaranteeing consumers the right to speak with a human within a reasonable amount of time.
- Author
- Zbur
- Session
- 2026
- TechEquity Action
- Supported
- Outcome
- Signed
- Sponsors
- Communications Workers of America, District 9
The research
More on Automated Decisions-
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How we get a tech future for everyday Californians
Californians are eager to see technology solve pressing social challenges and deliver real benefits for people’s lives.
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To Congress: Let states protect people in the AI age