Water Billing FAQs

Residential Water Usage Billing

The Village of Schaumburg bills for water usage based off of the previous month’s usage. The village charges in increments of 1,000 gallons of water. An example is, if your household used 1,500 gallons of water last month, you will be charged for 1,000 gallons of water on the current bill and the 500 gallons of water will carry forward to the next bill. Bills will arrive in your mailbox on or near the 1st of the month. 

Water Bill Payment Options

The village offers a variety of payment options for residents and businesses:

*Your full account number is found on the top right of your water bill.

Establish New Water Service

If you are a new tenant or current owner, you must establish water service by completing the New Water Service Form and submitting it to the Water Billing Division. All prior balances owed must be paid before the request is fulfilled.

If you recently purchased a home, the completion of a Real Estate Transfer Stamp Request will establish your water account.

View My Water Bill

Water bills can be downloaded from the WebPay portal by entering your customer number and a bill number. Click on the invoice number and click on “View Bill(pdf)."

Stop Water Service

• Submit a Stop Water Service Request Form to the Water Billing Department.
• Contact a village customer service representative. Dial 311 in the village or call (847) 923-4520 outside of Schaumburg.

Update Bank Information and Auto Draft

To start or change your bank information for your water bill, you may complete the automatic payment form online. 

To cancel your automatic payment, please complete the automatic payment cancellation form online. 

High Water Usage

High water usage could be a result of many factors. Seasonality use such as watering the yard, garden or filling up a swimming pool may contribute to higher than normal usage. Other higher than normal usage can also be attributed to guests during holidays, kids returning from college, or excess laundry. Potentially leaky faucets or pipes and aging appliances may all contribute to higher than expected water usage. If you suspect your toilet is leaking, you may conduct a food coloring test. This involves putting a few drops of food coloring in the reservoir tank of your toilet and seeing if the color then appears in the bowl.

Residents have the ability to check their invoices along with historical water usage by going to our WebPay portal and entering your customer number and a bill number. Then you click on the invoice number and then “View Water Consumption History”.

If you believe that there may be a problem with your water meter, you may call (847) 923-4520 to schedule a water meter checkup and potential repair.  

Shut-Offs and Robo Calls

The village will issue one final water and sewer service shut-off notice to accounts that have delinquent charges over $100.00. Prompt payment by the shut-off date listed on the final shut off notice will be necessary to avoid water from being shut off. If a resident is put onto the shut off list, the village strives to provide an additional courtesy call from an automated service to the primary phone number on file when that month’s bill is sent out. If your payment is made after the shut-off date, your service is at risk of disconnection. You must contact a village customer service representative by dialing 311 in the village or call (847) 923-4520 outside of Schaumburg to notify us of your payment. Failure to do so in a timely manner will result in service disconnection. 

Neighbors Helping Neighbors

The Village of Schaumburg, enables anyone to make donations to a fund set aside to assist Schaumburg residents in situations that are determined to be legitimate emergencies. Residents can donate online.

If you are going through challenging financial times and are at risk of having your water shut off, you may utilize this program. For more information, visit the webpage, contact Kristin Jordan or dial 311 in Schaumburg.   

Payment Plan Request

You may request a payment plan by contacting the Water Billing Division at (847) 923-4520. Requests are reviewed on a case-by-case basis. If you need a payment plan and have received a shut off notice, you must request the payment plan prior to your service shut off date.