Commitment
Accessibility statement
Cherriots is committed to making this website usable by everyone, including riders who use assistive technology. We design and test against the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA before any page ships.
Our standard
What WCAG 2.2 AA means here
Every page is built and checked against the same bar: text alternatives for images, full keyboard access, sufficient color contrast, a clear heading structure, and predictable navigation.
Checked before it ships
- Text alternatives for photos, icons, and route colors
- Full keyboard access, with no mouse or touch required
- Color contrast that holds up for low-vision riders
- Heading structure and landmarks a screen reader can navigate
- Predictable navigation, page to page
Display & motion settings
Set the page up your way
Every page on this site offers three settings from the Display menu in the utility bar, saved on your device:
- Large print, reflowed: bigger type, laid out so nothing overlaps or gets cut off
- High contrast: stronger separation between text and background
- Stop animations: turns off motion, including the live departure board's transitions
The site also honors your operating system’s reduced-motion setting automatically, whether or not you’ve set anything here.
Report a barrier
Tell us where you got stuck
If a page, PDF, or feature is hard to use with a screen reader, keyboard, or other assistive technology, contact Cherriots Customer Service and describe what you were trying to do and where it broke down. That detail is what lets us find and fix the specific problem.
Monday–Friday 7 a.m.–6 p.m., Saturdays 8 a.m.–5 p.m.
Reach customer service
Need a ride, not a webpage fix?
Our response commitment
What happens after you report something
We aim to acknowledge accessibility reports promptly and correct confirmed barriers as quickly as we reasonably can. Accessibility is an ongoing practice, not a one-time pass: we review the site on a regular basis to catch problems before a rider has to report them.