Behavioral Health Coaches Flyer

THE MIND IS A POWERFUL THING. So is the peace of mind of knowing you have support when you need it. If you or a loved one has been diagnosed with a behavioral health condition, we’re here for you. Our professional behavioral health coaches can work together with you and your family to help: Cigna coaching and › Better understand a behavioral diagnosis. support programs › Identify and manage triggers that can affect Substance and alcohol use – Education and a condition. resources that support recovery from alcohol or substance misuse to addiction. › Look for signs of depression, alcohol misuse and substance misuse. Eating disorders – For individuals and families who could benefit from support and guidance › Map out a personalized plan to set and achieve related to eating disorders. health goals. Opioid and pain management – Whole-health › Learn about treatments and medications. strategies, personalized education and resources › Maximize health plan benefits. to promote safe and effective pain management › Find a health care provider or facility. and the safe use of medications, when needed. › Find nearby community resources and programs. Autism – Assistance and guidance with a new or existing autism diagnosis for individuals, families › Get referrals to other available Cigna wellness and and caretakers. lifestyle programs. Parents and families – Support resources for › Coordinate services with providers, therapists or other adults with behavioral health needs or caretakers treatment professionals. of children 17 and younger who are in a higher › Help you use a digital interface through Vela. Vela is level of care. an app that features secure two-way messaging, the Intensive behavioral case management – Added ability to share resources and appointment tracking on support for adults living with behavioral health a shared calendar.* Refer to page 2 for Vela Overview issues and for individuals with a medical problem and Onboarding Instructions. who may benefit from behavioral care. To learn more, please call 888.712.1282. 956206 a 08/21 VELA OVERVIEW AND ONBOARDING INSTRUCTIONS Overview Instructions › Vela is a Health Insurance Portability and › Contact your Cigna Coach to have an account Accountability Act (HIPPA) secure website and created. Once this is done, you can follow mobile app where customers can communicate these steps. and collaborate with their coaches. › Getting to Vela: On your computer or laptop, use a › You can use Vela to securely: compatible browser (i.e., Google Chrome, Firefox or – Send messages to your coach. Safari) and enter joinvela.com.* On your tablet or smartphone, go to the app store, search for and then – Share files and photos. download Vela.** – Coordinate and collaborate with your coach. › Setting up your Vela account: The first time you – Schedule calls and meetings. log in to Vela, you will be prompted to set up your account: – Complete questionnaires directly from app. 1. Create a password – Complete an incident report for review by professional care team members. Incidents may 2. Accept Terms of Service include an emergency room visit, a hospital stay 3. Add a picture (optional) or a fall. 4. Enter your phone number › Vela is available wherever you are, whenever you 5. Set notifications need it. You can download the mobile app to your smartphone and always have it with you. You can › Having trouble logging in to Vela? Getting an error? also use Vela from your home computer, laptop or Something isn’t working the way it should? tablet. Vela helps to eliminate phone tag and lets you – Call Seniorlink Support at 844.838.4695 and send a message to your coach anytime, day or night. press option 1 A member of your care team will respond to you by the next business day, and you will get a notification alerting you to the message. * Programs and services are subject to all applicable program terms and conditions. Program availability is subject to change. **App/online store terms and mobile phone carrier/data charges apply. All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Evernorth Care Solutions, Inc., and Evernorth Behavioral Health, Inc. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. 956206 a 08/21 © 2021 Cigna. Some content provided under license.