Facets Behavioral Health Emotional Well-Being Customer Flyer

You’re not alone Connecting you to resources for emotional health and well-being Your life is busy. Sometimes it’s hard to know if what you are experiencing is depression or sadness, worry or anxiety. When these feelings become excessive, are ongoing or interfere with your daily life, it’s time to seek the help you need. Our broad support includes coverage for your emotional health, as well as tools and programs to support your general health and well-being. All of this is available to you as a Cigna health plan customer. We help you take control of your health – body and mind – whenever you need it, 24/7. Programs to help manage life events4 › Three face-to-face visits with a licensed behavioral health provider in Cigna’s employee assistance program (EAP) network › Live chat with an employee assistance program advocate › Unlimited telephone support and access to work-life resources › Access to legal services, including a 30-minute consultation with a program attorney for legal issues including civil, personal/family and Internal Revenue A network of health care providers Service (IRS) with 25% off select fees if the program › National network of clinicians – counselors, attorney is retained psychologists and psychiatrists › Access to financial services, such as 25% off tax ›  Guaranteed first-time appointments in five business preparation and a 30-minute complimentary phone days and a callback within one business day through consultation with a financial specialist on debt our Fast Access network1 counseling, student loans and more › Live chat on myCigna.com › Access to identity theft support, including a › Virtual counseling sessions available with over 60-minute consultation with a fraud resolution specialist who can help with what actions to take to 50,000 clinicians2 recover from identity theft and how to protect › Online therapy with a licensed therapist through yourself in the future Talkspace, via private messaging or live video session › Support programs for autism, eating disorders, substance use and more › Centers of Excellence for Adult Mental Health, Child & Adolescent Mental Health, Eating Disorders and Substance Use3 932651 d 03/21 Offered by: Cigna Health and Life Insurance Company or its affiliates. Already registered on myCigna? 1. Log in to myCigna. 2. Go to “Coverage.” Self-service digital tools 3. Click on “Employee Assistance Program” (EAP). and resources 4. Find all your resources on the EAP page. To find a licensed therapist, go to the “Find Care & Costs tab.” Search for the doctor by type. iPrevail offered through Cigna is a digital therapeutics program designed Not yet registered on myCigna?6 by experienced health care professionals to help you take control Follow these simple instructions to create your of the stresses of everyday life. It’s myCigna® account. loaded with interactive video lessons 1. Type myCigna.com into your browser. and one-on-one coaching to help with 2. You’ll see “Customer Login” at the top and challenges including PTSD, caregiving, the register button. Click “Register.” depression and anxiety.5 3. Enter your personal details: First name, last name, date of birth, email address, name of city and state, and ZIP code. 4. Click “Next” to confirm your ID. Happify offered through Cigna is a self-directed program with activities, 5. Create a username and password to use for this account. science-based games and guided meditations, designed to help reduce 6. After completing the form, review your information, stress and anxiety, increase confidence, and then click “Submit.” defeat negative thoughts and boost overall health.5 Access these resources › Call 24/7 live assistance at 877.231.1492 or the number on your ID card To access iPrevail and Happify, log › Visit myCigna.com in to myCigna.com and scroll down for direct links. 1. Per our agreement with contracted providers. Within five business days for first time appointment with non-prescriber; 15 business days for prescriber. 2. Cigna’s virtual behavioral care network as of Dec. 2020. Subject to change. Not all providers have video chat capabilities and video chat may not be available in all areas. A primary care provider referral is not required. See your plan materials for costs and details of coverage, including other virtual care benefits that may be available under your specific health plan. 3. The Cigna Center of Excellence designation is a partial assessment of quality and cost-efficiency and should not be the only basis for decision-making (as such measures have a risk of error). Individuals are encouraged to consider all relevant factors and talk with their physician about selecting a health care facility. Quality designations and ratings found in Cigna’s online provider directories are not a guarantee of the quality of care that will be provided to individual patients. 4. Employee assistance program services are in addition to, not instead of, your health plan benefits. These services are separate from your health plan benefits and do not provide reimbursement for financial losses. Customers are required to pay the entire discounted charge for any discounted legal and/or financial services. Legal consultations related to employment matters are excluded. Additional restrictions may apply. Program availability may vary by plan type and location, and are not available where prohibited by law. 5. Program services are provided by independent companies/entities and not by Cigna. Programs and services are subject to all applicable program terms and conditions. Program availability is subject to change. 6. Customers under age 13 (and/or their parent/guardian) will not be able to register at myCigna.com. All health care providers and service providers are solely responsible for their care and/or services. Providers are not agents of Cigna. Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna representative. All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company (CHLIC) and Cigna Behavioral Health, Inc. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only. 932651 d 03/21 © 2021 Cigna. Some content provided under license.