Resident Services
The counter stays open online.
Common Dover tasks grouped by what residents actually ask for — payments, permits, issue reporting, records, news, and code lookup — each routed to the City system that owns it.
Service Counter
Search the service counter
Type everyday phrases, even with a typo. The prototype returns the service path plus the source behind it.
Open full searchTask Paths
Resident tasks, with the system handoff named.
Billing and Payment
Pay My Bill
A clean payment path for water, sewer, taxes, and other resident billing tasks.
Service Request
Report an Issue
A guided public-works intake path that can route issues into VueWorks without making residents know the system name.
Tyler Integration
Find a Permit
Permit and payment lookup with plain-language search and clear handoff to Tyler Enterprise Permitting.
e360
Read the Code
City Charter and Code of Ordinances surfaced alongside related services and records.
Dover Download
Subscribe to Updates
Newsletter and notification paths tied into Constant Contact and future resident alerts.
Open Government
Search Public Records
Archives, budget, spending, meeting records, and request status in one transparent lookup model.
Staff handoff
Every task has a clear owner after the click.
- Resident languageSearch starts with phrases like pothole, water bill, permit, or meeting minutes.
- Source cardThe result names the current Dover source before sending residents onward.
- System handoffTyler, VueWorks, e360, Constant Contact, and the archives stay connected without making residents learn vendor names.
- Feedback loopSearch analytics and failed-result reviews become CMS improvement tasks.