City services
City services by task
The things residents and businesses do most with the City, grouped by task and written in plain language. Pay a bill, start service, apply for a permit, get a license, or reach the right office from one page.
- Pay my billWater, sewer, electric, or a City fee.
- Start or stop serviceWater, sewer, trash, and the water-quality report.
- Electric and outagesThe City's own utility, outage calls, and solar.
- Get a permitBuilding, fence, deck, sign, and demolition.
- Get a licenseLiquor, raffle, golf cart, and FOIA.
- Stay informedCodeRED alerts and public-safety contacts.
The City already uses strong outside systems where they make sense: Payment Service Network for bills, Municode for the code, BoardDocs for agendas, and City PDFs for forms. This page keeps those real endpoints and puts them behind one clear, task-first front door.
Pay my bill
Pay a utility bill, ticket, or fee
Pay your City of Carlyle water, sewer, and electric bill online through the City's Payment Service Network (PSN) portal, by phone, by mail, or in person at City Hall. You can also set up automatic payments so you never miss a due date.
Have your account number ready
It is printed at the top of your utility bill. New resident? Set up service first under Start or stop service.
Choose how to pay
Pay once or enroll in autopay with a credit card, debit card, or eCheck. PSN displays the current processing fee before you submit payment.
Pay and keep your confirmation
You will get a confirmation number and an optional email receipt. Payments post to your City utility account.
Payments are handled by Payment Service Network, the City's current online-payment vendor. You will leave this site to complete payment.
Water, Sewer, and Trash
Start, stop, or transfer service
The City provides water and sewer service and coordinates trash, recycling, and yard-waste collection. Set up service when you move in, stop it when you move out, or transfer it to a new address in town.
Start or stop service
New-resident setup, move-out, and transfers. A deposit and a photo ID are required to start service.
Service form →Water quality report
The annual Consumer Confidence Report shows your water's source and every tested result against state and federal limits.
Annual water report →Trash, recycling, and yard waste
Weekly garbage and recycling, brush and yard-waste collection, and large-item pickup, with what goes in which cart.
Pickup schedule →Carlyle Electric
The City's own electric utility
Carlyle owns and runs its municipal electric system, so your power, your bill, and your outage call all stay local. Report an outage any time, ask about rates, or connect a solar array and net-meter what you send back to the grid.
Permits
Apply for a building or zoning permit
A City permit is required for new construction, additions, decks, fences over a certain height, signs, and demolition. Checking early keeps your project on the right side of the zoning code and avoids re-work.
Check zoning first
Confirm your property's zoning district and setbacks on the zoning map before you design. A quick call can save a costly change later.
Submit your application
File the building permit application with your site plan and project details. Fees are set by the City's fee schedule.
Build and pass inspection
Once approved, build to code and schedule the required inspections. The City signs off when the work passes.
Zoning and Property
Zoning, the map, and property concerns
Zoning map and districts
See your zoning district, permitted uses, and setbacks before a build, a fence, or a new business location.
Zoning map →Variances and appeals
Request a variance from the Zoning Board of Appeals for changes of use, lot splits, or non-conforming setbacks.
Variance application →Property maintenance and nuisances
Report tall grass, junk vehicles, or other nuisance concerns, and see the City's abatement process and timelines.
Report a concern →Code of ordinances
Read the full City code, searchable and always current, on the Municode Library.
City code (Municode) →Licenses and Records
Get a license or a public record
The City Clerk issues a range of licenses and handles public-records requests. Most applications are short, and the Clerk can point you to the right one if you are not sure.
Liquor license
Taverns, restaurants, package sales, and special events. The Mayor serves as Local Liquor Control Commissioner.
Apply or renew →Raffle and poker run
Nonprofit and civic groups can license a raffle or charitable poker run in the City.
Raffle license →Golf cart permit
Operate a golf cart or other slow-moving vehicle on City streets, with the safety inspection and insurance.
Golf-cart permit →Public records (FOIA)
Request City records under the Illinois Freedom of Information Act. The City Clerk is the FOIA Officer.
File a FOIA request →Police and Public Safety
Reach help and stay informed
Use 911 for emergencies. For City notices, sign up for CodeRED to get alerts for severe weather, boil orders, road closures, and other public-safety updates.
Every link on this page resolves to a real surface: the City's live payment and code systems, BoardDocs, City PDFs, or this prototype's source-backed search and document finder. On a live site, department-specific phone numbers and staff contacts would be pulled from the City's directory so they stay current.